Prestige Casino support channels

Channels

A telephone line is not listed by the operator and the chat hours are not published, so an e-mail is the channel that leaves a record when the chat is not answered. A refund request is accepted within one month of the transaction and only for an amount equal to or above the cash balance, with bonuses deducted before the refund is calculated.

Preparing a request

• The account e-mail address is given at the start.
• For a payment, the transaction reference, the date and the method are copied from the cashier history.
• An error is sent as a screenshot.
• One question is asked per message, and a second topic follows the answer.
• A verification query names the document that was uploaded and the date.

Written requests

Documents, refund requests and disputes are sent by e-mail, because the answer is then on record and can be referred to later, and a useful message names the account e-mail, the amount, the date, the method and the question in one sentence. Where an agent's answer differs from the published terms, a confirmation by e-mail is requested before the account is acted on.

Responsible gambling settings

Deposit limits, cool-off periods, self-exclusion and account closure are applied by support after a request in the chat or by e-mail, and the confirmation is kept as a record of the start date.